Scenario-based evaluation of frontline security operations
Problem
After a series of service defaults by a service provider and concern over the use of staff not aware of local security arrangements across their estate, a professional services partnership engaged Toro to engage their provider to conduct assurance and testing of staff.
Response
Using realistic scenarios based on threats faced by the organisation, Toro developed a testing methodology involving an evolving scenario designed to test service provider staff based in front line, operations room, and management roles. A custom grading rubric was created to ensure transparency and objectivity, and unannounced testing was conducted over two days.
Outcome
The Toro team provided detail statistical analysis of the findings to the organisation to allow them to demonstrate to their service provider where improvements could be made to their service delivery and identify excellence amongst staff tested.