Operational Resilience FAQs

Operational Resilience is the ability of an organisation to continue delivering its core functions during and after unexpected disruptions. It involves identifying critical services, understanding dependencies, and planning for a wide range of risks - from cyber attacks and IT failure to supply chain collapse or physical damage. Toro’s Operational Resilience service helps you assess vulnerabilities, strengthen continuity measures, and develop practical plans to withstand, respond to, and recover from disruption.

Disruptions are becoming more frequent, severe, and unpredictable. Without strong operational resilience, even short-term outages can lead to reputational damage, financial loss, regulatory breaches, and customer attrition. Regulators and industry bodies are increasingly requiring organisations to demonstrate resilience capabilities. Toro helps you meet these expectations by identifying your most important business services, testing your preparedness, and embedding resilience into everyday operations.

Toro’s Operational Resilience service includes a full assessment of your organisation’s critical functions, business processes, and external dependencies. We carry out impact assessments, threat modelling, and capability reviews to identify where resilience gaps exist. Services may also include business continuity planning, incident response readiness, crisis management exercises, and stakeholder engagement strategies. Our final deliverables include practical recommendations, action plans, and roadmaps for improvement.

Any organisation that provides essential services, manages complex supply chains, or operates in a regulated environment can benefit from Operational Resilience support. This includes financial services, manufacturing, healthcare, education, transport, and government sectors. Toro works with businesses of all sizes to improve their resilience posture - whether you’re just starting to formalise continuity planning or looking to strengthen an existing framework.

Business continuity focuses on restoring operations after a disruption, whereas Operational Resilience is broader - it ensures that critical services can continue during disruption, not just resume after it. It also considers longer-term strategic risk, interdependencies, and cultural readiness. Toro integrates business continuity into a wider Operational Resilience strategy - helping you not only bounce back, but remain effective during the most testing scenarios.

Yes. Toro’s approach is informed by regulatory standards and sector-specific frameworks, including FCA and PRA resilience requirements, ISO 22301, DORA (Digital Operational Resilience Act), and the NCSC’s guidance on resilience. We help organisations prepare for audits, comply with governance expectations, and align their resilience strategies with current legislation and best practice. Our reports are structured to support internal oversight and external assurance alike.

Toro’s Operational Resilience assessments cover a broad spectrum of risks - including cyber threats, natural disasters, insider incidents, supply chain failure, infrastructure breakdowns, reputational events, and legal or regulatory disruptions. We also assess the organisation’s risk appetite, response maturity, and interdependencies. The goal is to understand not only what could go wrong, but how well your organisation could withstand and adapt to it.

The duration of an Operational Resilience engagement depends on the size and complexity of your organisation, as well as the depth of assessment required. For small to medium-sized businesses, Toro typically completes engagements within 3 to 6 weeks. For larger enterprises, phased programmes may run over several months. After an initial consultation, we provide a clear project timeline and set of deliverables to guide the engagement.

No. Toro’s Operational Resilience service is designed to work around your business operations. We coordinate with key stakeholders to schedule assessments, interviews, and workshops at convenient times. Much of the work can be done remotely, with minimal disruption to business-as-usual. Our goal is to integrate seamlessly with your teams and deliver value without affecting performance.

Getting started is easy. You can contact us via our website or speak directly with one of our consultants to arrange an initial discovery session. We’ll take time to understand your operational context, challenges, and objectives. From there, we’ll design a tailored Operational Resilience engagement that gives you a clear picture of your current position - and a roadmap for where to improve. Toro helps you turn resilience from an aspiration into a core capability.