Blended security training enhances site preparedness
Problem
A global facilities management company identified a need to upskill their security staff in order to deliver enhanced an enhanced service to a client.
Response
Toro conducted a training needs analysis and developed a comprehensive training package combining content from the Joint Emergency Services Interoperability Programme (JESIP), UK Government counter-terrorism programmes, behavioural detection, customer service, and the client’s standard operating procedures.
Outcome
Toro training resulted in the adaptation of the aide memoire issued to security staff, and adaptation of processes and procedures to harden the estate against hostile reconnaissance. As a by-product of the training, potential “champions” were identified for further training to develop staff and add value to the contract.